RIGHT OF WITHDRAWAL 

 

 

1. Returns due to manufacturing defects

The User may return any product with a manufacturing defect to HAWKERS, at no cost. Considering the type of products bought, the User shall enjoy a term of one month from the time when s/he became aware of his/her lack of conformity with the product to inform HAWKERS of his/her lack of conformity with the above. The User shall be responsible for any damages, if this term is exceeded.

The User shall incur no additional cost for the return of products with manufacturing defects.

To make the return, the User must contact HAWKERS within the one-month term provided, and use the following form: https://www.hawkers.co/pages/contact, stating the product(s) to be returned, attaching a photograph and a detailed list of the defects found in such product(s).

Once HAWKERS receives the notice from the User, it shall inform him/her if the return of the product can proceed within a term of 3 to 5 business days. If the return is applicable, HAWKERS shall inform the User on the method of collection or shipping of the defective product to its offices/stores.

Any products returned must be unused, with all labels, packaging, and documents (if any), and the original accessories provided with the product. If the User fails to do this, HAWKERS reserves the right to refuse the return.

After receiving the product and verifying the defects, HAWKERS will offer the User the opportunity to replace the product for another one with the same features, unless this option was objectively impossible or disproportionate for HAWKERS.

Where another identical product could not be shipped due to a lack of stock, the User may choose between terminating the contract (i.e. the return of the amounts paid) or asking for the shipping of another model chosen by the User. 

The delivery of the identical product or the new model chosen by the User, as applicable, shall be done in the 3 to 5 business days after the date when HAWKERS confirms the replacement of the defective product or the shipping of a new model to the User.

The replacement, the shipping of a new model or the termination of the contract shall not lead to additional costs for the User.

If the User terminates the contract, HAWKERS shall return the entire amount paid by the User to buy the defective product (including shipping costs).

HAWKERS informs Users that the term required for the return of the amounts paid depends on the method of payment employed by the User when the product was purchased:

- If the User made the payment with a credit/debit card, HAWKERS shall return the amount paid within a term of 14 calendar days after the User agreed to terminate the contract.

- If the User made the payment with PayPal, HAWKERS shall return the amount paid within a term of 24 to 48 business hours after the User agreed to terminate the contract.

 

2. Withdrawal

Should the User disagree with the products received in his/her order, the User shall enjoy a term of fourteen (14) calendar days to return the full order, according to the provisions laid down in the Spanish General Law on the Defense of Consumers and Users. The User may further choose to return any of the individual items making up the full order with no penalty whatsoever and no need to state the reasons.

However, the User shall be responsible for the direct cost of the return to HAWKERS, when the entire order is returned and when only one/some product(s) of the order is/are returned. 

The return shall be formalized by contacting HAWKERS at the following address: https://www.hawkers.co/pages/contact, sending the filled-out withdrawal form attached to these Terms and Conditions as ANNEX 1. After receiving this communication, HAWKERS will indicate the method of delivery of the order to its offices or stores.

The User can send the product to the following offices/stores of HAWKERS:

- Office in Spain: Play Hawkers S.L., Travessera de Gràcia, 278 08025 BARCELONA (Spain)

- Store in the United States: Shipwire Inc. 1409 S Lilac Ave Bloomington, CA 92316 USA

- Store in Australia: PLY RETURNS PO BOX 6035 CHULLORA, NSW, 1405

HAWKERS is not responsible for the courier service employed by the User to return the order. Therefore, HAWKERS advises the User to ask for a delivery receipt once the courier service delivers the product at the offices of HAWKERS, so that the User has proof that the product was correctly handed over to HAWKERS. HAWKERS shall not be responsible for the address where the User sends the order for its return. For European deliveries, the address should always be our office.

The User shall be directly responsible for the return expenses of the order (such as, for instance, courier service shipping costs).

The product must be unused, with all labels, packaging, and documents (if any), and the original accessories provided with the product. If the User fails to do this or if the product suffered any damage, the User agrees that the product may be worth less, or that HAWKERS could refuse to accept the return.

After HAWKERS verifies that the order is in good condition, HAWKERS shall proceed to return all the amounts paid by the User.

Where the User chooses to return the entire order, HAWKERS shall return the User all the amounts paid (including shipping costs).

If the User only wishes to return one or some of the products in the original order, HAWKERS will be unable to return the shipping costs paid by the User for the entire order.

HAWKERS informs Users that the term required for the return of the amounts paid depends on the method of payment the User employed when the product was purchased:

- If the User made the payment with a credit/debit card, HAWKERS shall return the amount paid within a term of 14 calendar days from the time when the User agreed to terminate the contract.

- If the User made the payment with PayPal, HAWKERS shall return the amount paid within a term of 24 to 48 business hours after the User agreed to terminate the contract.

In any event, HAWKERS shall return the amounts paid as soon as possible, within a term of up to 14 calendar days after the date when the User notifies his/her decision to withdraw from the contract.

For promotions applicable to the purchase of separate items including an extra product, including but not limited to 2 for 1, 3 for 2, or any other promotion involving the delivery of an additional free or discounted item, if the User exercises his/her right of withdrawal, this right shall be effective for all the products included in the promotion.

 

3. Product Change Policy

HAWKERS will not accept the change of a product purchased by the User for another product available on this Website. If the User wishes to change the product, s/he must exercise his/her right of withdrawal as provided under Clause 6.2, and then buy the new product of his/her choice.